If you received the wrong item, we will promptly send you the correct item or issue you a full refund after you have returned the wrong item. You will not be charged any additional shipping or handling fees for replacement shipments.
If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement shipments.
Clothing can be exchanged for the same design in a different size if you order and it doesn't fit. (Limited to items in stock.) Just mail it back to us within 30 days in pristine unworn, unwashed condition with a note telling us what size you’d like in exchange and a copy of your receipt.
Because many of our items are custom-made to your order, all sales are final. If you received what you ordered and it is not defective, we cannot accept returns.
International customers are responsible for any import or customs fees charged by your government in addition to the shipping fees quoted at your request. We are unable to predict which shipments will be assessed these fees or the amount that may be charged.
If you have questions about any of our return policies, please don't hesitate to email us at holler@tartique.com.